BOOKING TERMS & CONDITIONS

Self-Guided Tours

The purchase of travel services, including self-guided and guided tours, accommodation, and other products or services (herein referred to as the “tour”) through Mosaic Earth Travel Inc. (herein referred to as “Mosaic Earth Travel”, “the Company”, “we”, “us”, or “our”) constitutes an agreement between the traveller (herein referred to as “you”) and Mosaic Earth Travel. The following Terms and Conditions form part of that agreement. These conditions affect your legal rights. By submitting your Traveller Booking Form, you acknowledge that you have read and understand the Terms and Conditions. If you have any issues or concerns, please contact your booking agent.


1. BOOKING & PAYMENT
To secure your tour booking, a deposit of 25% of the tour price per person is required, along with the completed Booking Form. Final payment of the remaining balance is due 75 days prior to the tour. If the final payment is not received on time, we reserve the right to cancel your tour. Bookings made within 75 days prior to the tour will require full payment to confirm the booking.

 

All payments must be made in Canadian Dollars (CAD). Mosaic Earth Travel accepts payment by direct debit, e-transfer, and all major credit cards. Payment by credit card will incur a 2.4% processing fee. Verbal and/or written authorization of the use of your card, and all other confirmed money transfers, indicates your compliance with our booking Terms and Conditions.

 

For private groups or individuals booking a custom tour: by signing this form, you are confirming that the tour itinerary provided by your booking agent is satisfactory and requires no significant changes prior to travel. Requests for tour itinerary changes beyond this point may be subject to an additional cost, administrative fee and/or surcharge at the discretion of Mosaic Earth Travel, based on the circumstances of the change request.

 

2. PRICE
All prices quoted are in Canadian Dollars (CAD) and are subject to 5% Goods and Services Tax (GST). Prices are subject to availability at the time of booking. Mosaic Earth Travel reserves the right to change the price or introduce a surcharge at any time prior to travel based on changes to the cost of any services essential to the tour including hotels, BC Ferries, and other service providers. If a price alteration is deemed necessary by Mosaic Earth Travel, we will notify you in writing as soon as possible.

 

Unless otherwise detailed in the tour itinerary provided, the tour price does not include: travel to/from joining location, airfares, passport and visa fees, baggage fees, airport taxes, travel insurance, guide gratuities, extra meals or snacks, and items of a personal nature such as laundry, alcohol, medical expenses and medications, souvenirs, and optional activities.

 

3. CANCELLATION BY THE TRAVELLER
If you need to cancel your tour booking, notification must be made in writing by email to Mosaic Earth Travel as soon as possible. If cancelling 75 days or more prior to travel, the 25% deposit per person is refundable, less any tour consultation fee (if applicable). For cancellations made between 74-30 days prior to travel, 50% of the total tour price (less tour consultation fee, if applicable) is refundable. Cancellations made 29 or less days prior to travel will not be eligible for a refund of any amount. No refunds will be made once the tour has departed.

 

4. CANCELLATION BY MOSAIC EARTH TRAVEL
Mosaic Earth Travel will not be liable for any delay in, change to, or cancellation of tours due to circumstances outside of our control or that of our suppliers, leading to ‘Force Majeure’. ‘Force Majeure’ can include natural disasters, war, terrorism, civil commotion, action of armed forces, infection, epidemics, pandemics, exceptional weather, fire, casualty, “acts of God” or threat of any such and any unforeseeable circumstances; the consequences of which, despite reasonable steps having been taken, could not have been avoided.

 

In the event of Force Majeure, Mosaic Earth Travel will make every reasonable effort to advise you of such cancellation as soon as possible, and will offer you alternative arrangements. Mosaic Earth Travel will not be liable for any additional costs that may arise in the event of tour alteration, delay, or cancellation caused by circumstances beyond our control.

 

5. CHANGES TO THE ITINERARY
By booking a tour with Mosaic Earth Travel, you acknowledge that travel requires a degree of flexibility, particularly when it comes to safety. The details of the tour itinerary are subject to change at any time without prior notice. It may be necessary to modify an itinerary due to weather, road conditions, Force Majeure incidents, closures or cancellation by suppliers, or other circumstances beyond our control or which simply cannot be foreseen. Mosaic Earth Travel is not responsible for loss of enjoyment, delays or compensation resulting from circumstances beyond our control.

If tour itinerary changes do occur, we will endeavour to replace any cancelled or modified tour components with those of equal value. If modifications are of lesser value, a refund of the difference in price between the original and the modified tour itineraries will be provided. If modifications are of greater value, traveller approval will be required and the traveller will be charged the difference between the original and the modified tour itineraries.

 

Participation in all activities and transportation included in the tour is completely voluntary. No refund will be made to those travellers who choose not to participate in any tour activity due to weather or any other reason.

 

6. AUTHORITY OF THE TOUR LEADERS
When travelling with Mosaic Earth Travel, you acknowledge and accept the authority of tour leaders at all times on all matters likely to affect the safety and well-being of all parties concerned. This authority applies to third-party service providers who are conducting tours on behalf of Mosaic Earth Travel.

 

7. TRAVEL INSURANCE
We strongly recommend all travellers obtain travel insurance for their tour to cover trip interruption, cancellation, health and medical, personal belongings, as well as COVID-19 related circumstances. Mosaic Earth Travel is not responsible for obtaining travel insurance on your behalf, or advising on the appropriate level or amount of coverage.

 

8. PASSPORT & VISA
If arriving from outside of Canada, it is your responsibility to travel with a valid passport (recommended valid for 6 months beyond your planned return date), that meets the requirements for entry into Canada, and to obtain any necessary entry visas based on your country of origin.

 

9. HEALTH, FITNESS, & DIETARY RESTRICTIONS
It is your responsibility to disclose to us any physical limitations, concerns, and pre-existing medical conditions no later than 30 days prior to the tour, should your conditions increase the risk of you requiring medical attention during the tour, or affect the normal conduct of the tour or the safety and enjoyment of other travellers. We will try to accommodate physical limitations and medical conditions as best we can, but in some cases we may recommend against participating in the tour or certain activities, or require that you seek an assessment from a medical professional. Mosaic Earth Travel reserves the right to cancel your booking at any time, with reasonable discretion, should it become evident that your physical limitations and/or medical conditions will impact the normal conduct of the tour or safety and enjoyment of other travellers.

 

We request that travellers also disclose any dietary restrictions in writing no later than 30 days prior to travel. We will do our best to accommodate dietary restrictions and food preferences, however some severe allergies and restrictions, such as Kosher, may require an additional fee or for the traveller to supply some of their own food at the travellers’ expense.

 

10. AGE RESTRICTIONS
For self-guided tours, there is no minimum age for travelling with us; However, given the nature and focus of our itineraries and programming, we recommend travellers be a minimum of 12 years of age. The decision for anyone under 19 years of age to travel with us on a private tour is at the discretion of their legal guardian and the management of Mosaic Earth Travel. The parent or legal guardian of any travellers under the age of 19 will be required to sign a waiver and indemnity form on their behalf.

 

11. PRIVACY
Mosaic Earth Travel requires certain personal and financial information from travellers in order to supply the travel services outlined in your itinerary. The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purposes. More information can be found in Mosaic Earth Travel’s Privacy Policy on our website at: www.mosaicearth.ca/privacypolicy.

 

12. TRAVELLER CONDUCT
When booking any type of tour with Mosaic Earth Travel, we trust that all travellers will embark on the experience with an open mind and respect for fellow travellers, our third-party guides and suppliers, and the communities and ecosystems we are visiting.

 

13. ASSUMPTION OF RISK & RELEASE OF LIABILITY

By agreeing to these terms, you acknowledge that you are aware and understand that participation in the Tour is potentially dangerous and involves the risk of serious injury, disability, death, or property damage. You are aware that these risks can be compounded if you use, consume, or are under the influence of alcohol or drugs prior to or while engaging in the Tour. You understand and acknowledge that these risks may result from or be compounded by the actions, omissions, or negligence on the part of the Company to take reasonable steps to safeguard or protect me from the risks, dangers, and hazards, including negligent emergency response or rescue operations of the Company. You understand that while the Company has implemented measures to reduce the risk of injury from the Tour, the Company cannot guarantee that I will not be injured due to my participation in the Tour.

 

I ACKNOWLEDGE THAT I AM VOLUNTARILY PARTICIPATING IN THE TOUR WITH KNOWLEDGE OF THE DANGERS INVOLVED. I HEREBY AGREE TO ACCEPT AND ASSUME ALL RISKS OF INJURY, ILLNESS, DISABILITY, DEATH, OR PROPERTY DAMAGE ARISING FROM MY ENGAGING IN THE ACTIVITIES, WHETHER CAUSED BY THE NEGLIGENCE OF THE COMPANY OR OTHERWISE.

 

In consideration of your participation in the Tour, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, you hereby agree as follows:

 

1.      TO WAIVE ANY AND ALL CLAIMS that you have or may in the future have against the COMPANY AND TO RELEASE THE COMPANY from any and all liability for any loss, damage, expense, illness, disability or injury, including death, that you may suffer or that your next of kin may suffer, as a result of your participation in the Tour, due to any cause whatsoever, including negligence, breach of contract, or breach of any statutory or other duty of care on the part of the Company. You understand that negligence includes failure on the part of the Company to take reasonable steps to protect you from the risks, dangers, and hazards of the activities, including those risks, dangers and hazards referred to above;

2.     that you shall defend, indemnify, and hold harmless the Company against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable legal fees, fees, and the costs of enforcing any right to indemnification under this Agreement, and the cost of pursuing any insurance providers arising out or resulting from any claim of a third party related to your participation in the Tour;

3.     that this Agreement shall be effective and binding upon your heirs, next of kin, executors administrators, assigns and representatives, in the event of your death or incapacity; and

4.     that this Agreement constitutes the sole and entire agreement of the Company and you with respect to the subject matter contained herein and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction; this Agreement is binding on and shall inure to the benefit of the Company and you and our respective successors and assigns; all matters arising out of or relating to this Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein; any claim or cause of action arising under this Agreement may be brought only in the courts of the Province of British Columbia, and you hereby consent to the exclusive jurisdiction of such courts.

 

In entering into this Agreement you are not relying on any oral or written representations or statements made by the Company with respect to the safety of the Tour, other than what is set forth in this Agreement.

 

I CONFIRM THAT I HAVE READ AND UNDERSTOOD THIS AGREEMENT PRIOR TO SIGNING IT, AND I AM AWARE THAT BY SIGNING THIS AGREEMENT I AM WAIVING CERTAIN LEGAL RIGHTS WHICH I OR MY HEIRS, NEXT OF KIN, EXECUTORS, ADMINISTRATORS, ASSIGNS AND REPRESENTATIVES MAY HAVE AGAINST THE RELEASEES. 

 

This agreement is governed by the laws of the Province of British Columbia, Canada. By submitting your Traveller Booking Form, you hereby consent to the exclusive jurisdiction and venue of courts in British Columbia, Canada, in all disputes arising out of or relating to this agreement.

 

Questions:
pam@mosaicearth.ca

(778) 400-5299